1. Do you have a return policy? Can I return my product after it has reached me?
Yes, Fashionarchi.com Business Partners / Sellers have a simple return policy under which you can return a product received by you in a damaged or defective condition from the Business Partner / Seller. In case of categories like Apparel and Footwear, the return policy is also applicable if the product does not fit you due to a size mismatch.
There is a 48 hours return policy, which means that you can request a return of the product within 48 hours of receiving the product. Plus, the product to be returned must reach our Business Partner’s / Sellers’ address within a maximum of 10 working days from the date of delivery to you.
Fashionarchi.com Business Partner / Seller retain the right to examine whether the returned product is defective and/or damaged. In case the returned product is not defective or damaged, the customer will be informed about the same and the product as received will be returned to the shipping address of the customer.
In case the returned product is eligible for a replacement, Fashionarchi.com Business Partner / Seller will send the replacement to the same shipping address of the customer, subject to the availability of the stock of the product.
2. Are there specific conditions under which the product returns/replacements may be rejected?
Returns for replacement/refunds/exchange under certain scenarios will NOT be accepted as given below:
|i.||Request for return is made after 48 hours of receiving the product by you|
|ii.||Product is used or is not in its original condition. The product should not be washed or ironed.|
|iii.||Products are returned without its original packaging, freebies or accessories.|
|iv.||Product was damaged after use/opening.|
|v.||Incidental damage due to malfunctioning of the product.|
|vi.||Products like innerwear, freebies, bullion, etc. do not qualify for replacement, exchanges or refund (please refer to relevant FAQ in this regard for complete list).|
|vii.||Any consumable item which has been used or installed.|
|viii.||Product with tampered or missing serial number/IMEI number/UPC number.|
|ix.||Missing manufacturer tag especially in case of apparel and footwear.|
|x.||Any damage/defect which is not covered under the manufacturer’s warranty.|
3. How do I return the product? Whom should I contact in such a scenario?
It’s very simple; within 48 hours of receiving a product, you can request a return via e-mail at fashionarchi.com or over phone at our customer care number 0120-3566445 (10.00 a.m. to 6.00 p.m. / 7 days a week).
Please note that a replacement is subject to availability of stock with our Business Partner / Seller. In case a replacement cannot be made, we will initiate a full refund.
4. Do I need to return the product in its original box/packaging?
Yes, it’s important that the product is sent back in its original packaging, original manufacturer tags, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered (including any free or complimentary items).